The Bivou Lijiang

Exceptional customer service by both front and back office staff. In house Cafe serves good breakfast and a reasonable choice of both Chinese and Western dishes (and of decent standard too). Place is cozy and tranquil, located in the less crowded neighbourhood of Shu He old town as compared to the more touristic and crowded Dayan old town.

A perfect place for a 3 Nights stay. The accommodation is inside Shuhe Ancient City. Another plus point to stay here. The owner Ms. Hwee Ling, her staff, Ms. May, Mrs. May, Ms. Layla and a few others are very friendly. The staff spoke English though not fluent but it's great! Communication via wechat is so convenient. They also arranged for us to be picked up from the train station. The place is surrounded with greeneries and self planted herbs etc. They had a farm too. The room is superb, equipped with a working air-conditioner and a full set of  toiletries. Tea, coffee and bottled water are provided daily. The bed is so comfortable especially after you had a full walking day trip. Both indoor and outdoor slippers are provided too. Any issues we had were rectified immediately! They also assist us to arrange for a car (w driver) to get us to the places that we want to visit. They also suggested that we take a car to Shangri-La (dropping by Tiger leaping Gorge & Little Zhongdian) instead of taking a train from Lijiang. It's very helpful because we didn't know. They even packed us breakfast on our departure since we checked out very early. The only thing I would like to suggest is to install a bidet for the toilet. Everything else is great and wonderful!!! Would I come again? It's a definite YES! Thank you for the memorable experience!

The Bivou is a hidden gem in the heart of Shuhe - The staff’s warmth and attentiveness made us feel genuinely welcomed from the start. - The rooms are beautifully designed, blending tradition with modern comfort - the atmosphere is peaceful and full of charm. - Breakfast was a true delight, featuring a variety of fresh, seasonal local and international dishes. - We loved the range of activities they offer

The hospitality and care for the wellness of their guests go beyond expectations and anything I have ever experienced in a hotel. From the first moment of walking through the doors and being greeted by May and HeiMi (the cat), I felt the warmness of stepping foot into Bivou-instantly, I was at a place that felt like home. Right when we stepped through the threshold, we were offered homemade bread (that I could still taste even now) and some delicious apple tea. The ayis (aunties) helped move our heavy luggage into the beautiful room, and spent time introducing the activities in the hotel, activities we could do around Lijiang, and different hikes that we could go on. Our room was so COMFORTABLE - high ceilings, spacious bathroom with a rain shower, clean and woodsy interior, and firm beds with warming mats. The welcome package included lotion, lip balm, and the most comprehensive maps of Lijiang, as well as a binder filled with activities to do. The activities weren't your typical "tourist" activities but they were incredibly curated, local gems like biking to Baishi village and going to see the Naxi orchestra (Nomi helped booked for us! Thank you!). The owner of Bivou is so fun and helpful - she gave us a map for Tiger Leaping Gorge and even helped us arrange a hotel on the trail! For a lot of my stay in Lijiang, I was sick (some food poisoning), but the ayis, especially May, kept me alive - not even exaggerating. They went out of their way to cook porridge for me, recommended and brewed red tea for my stomach ache, delivered homemade soup and dumplings up to the room, and changed the bed sheets at midnight for us. The Bivou cafe was the ONLY place I trusted to eat at because I wasn't feeling well. The food is so healthy, fresh, homecooked with love, and absolutely healing. Bivou is not your typical boutique hotel, not the Banyan, nor the Four Seasons.

The ambience and the rustic environment is such a big draw. We were pleasantly surprised that the hotel had upgraded us to a suite which was located on the second floor of the property. The room was lovely! The staff were very friendly and helpful. The location is also very convenient located within Shuhe ancient city. They have their own farm and even a lovely resident cat. 😊 love this place.